Terms & Conditions

Bikesport is a UK mail order and retail company and complies with UK consumer law, including Distance Selling Regulations which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights. For information concerning distance-selling regulations, Click Here

Warranty & Faults - Overview

A bike product or bicycle is deemed by the manufacturer as the group of components it is made up of - not a single item. The reason for this is that the parts of a component or bike are made by different companies and are therefore warranted under different terms. Therefore any fault with a particular product or component on your bike will be dealt with as an individual issue with that particular faulty part. It is required that you give us a chance to fix the problem before any refund or product swap can take place. Determining if it's a warranty issue will be decided between the supplier and us. Rest assured we will do our best to ensure that the issue is fairly resolved.

Warranty & Faults -

What is covered? Warranty covers faults that develop on the product in the first 12 months of use and / or the product manufacturers particular specified warranty period. Warranties cover manufacturing faults and defects but Not damage caused by wear and tear, crashing or abuse.

My Product has a Fault. What do I do?

If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'. As an example, most manufacturers do not consider racing as 'normal usage'. To define what a particular bicycle manufacturer defines as 'normal usage', please refer to your owners manual or the manufacturer's website. As an example, if your rear hub breaks, top using it and carefully remove the hub or part that's deemed faulty and return it to us.

Returns - Basic Terms

Goods must be returned within 5 days of receipt to receive a refund excluding postage and packaging. Goods must be accompanied with a completed Returns Form. Goods must be in original packaging including labelling. Goods must be complete - even if broken. Goods must not be fitted or used. Goods must be clean. Goods that are ordered incorrectly are subject to a restocking charge of �5.00 - (Up to �50 on bikes) Items that are returned without completing the relevant returns forms and are not received with in the 5 days returns policy are automatically charged a 40% restocking fee without notice. This clause is to ensure that our customer service level is kept to a premium. Its is the consumers responsibility to ensure they order the correct product from the website. We advise all our customers to email us. Or call our sales support team (01325 352255) with any queries prior to purchase. Bikesport ltd is not a silent business and encourages consumer interaction.

We cannot accept responsibility for damaged caused when packing goods - please take care:)

Returning PARTS & ACCESSORIES

Please read the basic terms above first. Package your goods carefully - by law the customer is responsible for returning goods in good order. We can then arrange any necessary refunds.

Returning BIKES

Please read the basic terms above first. Package your bike carefully - by law the customer is responsible for returning goods in good order. We can then arrange any necessary refunds. You may need to turn the handlebars/remove a wheel to fit it into the box. Please take care when doing this. DO NOT MAKE ADJUSTMENTS IF YOU'RE NOT SURE HOW TO DO IT AS WE CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED

Postage Refund

We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customer�s responsibility. Please take great care when returning your goods to us. The customer is responsible for returning the goods to the supplier without them being damaged so please take care. TIP: if a product arrives damaged, take a photo of the product plus packaging and make a note of any thing that is not as it should be. You can do this before you send it back. This will help in the unlikely event that the courier company damages to the product.

Delivery schedule

If your goods are in stock we despatch your order right away. We will normally send your order to you in 5 business days. Any orders after 3pm or over the weekend will be dispatched the following working day. All item are send recorded delivery and has to be signed for. Occasionally goods may be out of stock. We will contact you a.s.a.p to arrange an alternative or notify you of next available stock or offer a refund. Please note: delivery charges may occasionally change without prior notice according to the charges set by our couriers. Your orders are picked from our huge stock, built (unless stated otherwise) and boxed. It is then dispatched to your door using a third party courier. We quote up to 5 working days for delivery, although it is common to see the goods turn up the next day!